Frequently Asked Questions

• help_outlineWhat areas do you service?

  We proudly serve the entire H2O City and surrounding regions. Whether you're in the downtown area or the suburbs, our delivery network ensures timely and efficient service.

• help_outlineHow often can I schedule deliveries?

  We offer flexible delivery schedules to meet your needs. You can choose daily, weekly, bi-weekly, or monthly deliveries based on your consumption and preferences.

• help_outlineWhat types of water bottles do you provide?

  We offer a variety of bottle sizes including 5-gallon jugs, 1-liter bottles, and customized containers for bulk orders. All our bottles are BPA-free and recyclable.

• help_outlineHow do I pay for my water delivery?

  We accept multiple payment methods including credit/debit cards, PayPal, and direct bank transfers. You can also set up automatic billing for your convenience.

• help_outlineCan I customize my water delivery schedule?

  Yes, our service is highly customizable. You can adjust your delivery frequency, change bottle sizes, or modify your delivery address through our online dashboard or by contacting our customer service team.

• help_outlineWhat if I have an issue with my delivery?

  Customer satisfaction is our top priority. If you encounter any issues with your delivery, please contact our support team immediately via phone or email, and we will resolve the problem promptly.

• help_outlineDo you offer discounts for bulk orders?

  Yes, we offer competitive discounts for bulk orders and long-term contracts. Please reach out to our sales team to discuss your specific requirements and receive a customized quote.

• help_outlineIs your water tested for quality?

  Absolutely. We conduct regular quality tests to ensure our water meets the highest standards of purity and safety. Our facilities are certified, and all water is sourced from regulated natural springs.

• help_outlineHow do I set up a new account?

  Setting up a new account is easy. Click on the "Contact" button in the navigation menu or visit our website to fill out the registration form. Our team will guide you through the setup process.

• help_outlineCan I pause or cancel my subscription?

  Yes, you have the flexibility to pause or cancel your subscription at any time without any hidden fees. Simply log into your account or contact our customer service to make the necessary changes.